After - sales Service Content

Handling of Customer Complaints and Returns: Address customers' complaints regarding product quality and service, including receiving returned goods, analysis, rework/repair, and arrangement for replenishment.

Traceability and Control of Defective Products: Conduct quality traceability on inventory items, work - in - process, and semi - finished products. Suspend production or block shipments when necessary.

Technical Analysis and Improvement: Present the reasons for customer complaints in an 8D report, take corrective actions, and optimize design and processes.

On - site Service Support: Arrange professional staff to the site for rework or technical support according to customer requirements.

Service Concept and Commitment

Concept: Customer-centric, rapidly responding to customer complaints through cross-departmental collaboration, with quality improvement at the core to safeguard customer rights.

Commitment: Initiate complaint traceability within 8 hours, take corrective actions within 48 hours, and reply with the 8D report within 3 days.

Service Capability
The process operation and organizational coordination are efficient.
Provide solid technical support for services.
Instant response.
Scientific management and efficient utilization of resource allocation.
Efficient integration and in - depth excavation of data.